Zendesk Login (2023) | Account Creation Process Explained
Zendesk is basically a customer service software that will help you to keep track of your customer interactions.
We can also consider Zendesk as a cloud-based ticketing tool that will make it easy to respond to your customer service requests flawlessly.
Zendesk can help you to manage all your customer queries in a single place. It doesn’t matter if the queries are coming from email, social media, live chat, phone, or ads you can manage them all in a single place!
All these can be managed with Zendesk’s omnichannel ticketing system.
If you want your business to keep growing, you need to keep your customers happy and that’s exactly what Zendesk does!
The best thing about Zendesk is it will help you to automate a lot of things that will serve your customers better. Zendesk also has a bunch of self-service options, like a knowledge base and online community forums, so customers can find answers to their questions on their own.
In short, Zendesk is the ultimate customer service sidekick, helping businesses keep their customers happy and satisfied.
As of 2022, Zendesk is active in 160 countries with over 160K paid customer accounts.
If you are not sure if you should make use of Zendesk for your business then you can check out the free trial offered by Zendesk by which you’ll get an idea about the platform.
Now that you got an idea about Zendesk, let’s see how to create an account and login to Zendesk.
How to Create a Free Zendesk Account?
To create a free Zendesk account, follow the below steps that we are going to show you.
First of all, visit the official website of Zendesk i.e Zendesk.com. Now on the homepage of Zendesk you’ll see a free trial option at the top as well as at the bottom. Click on it.
Once you click on the free trial, there are 3 steps you need to do in order to register your Zendesk account.
In the first step, Zendesk will ask you to enter an email id that you want to make use of for creating your Zendesk account. Enter your Zendesk email and click next.
In the second step, Zendesk will ask you to enter a few other details. Fill in your first name, last name, mobile number, your job title, and click next.
In the last step, Zendesk would want you to enter the following details:
Your company name:
The number of employees in your company:
The language that you want to make use of for using Zendesk site:
And the password that you want to use for Zendesk login:
Once you fill in all these details click on the complete trial signup button to get free trial access to Zendesk platform.
Now, Zendesk would like to verify the email address that you used for Zendesk registration. So to verify your Zendesk email id, go to your inbox and check for the mail from Zendesk to verify your Zendesk login mail id.
You’ll receive a mail from Zendesk just as shown below and in order to verify your email Id click on the “Verify your account” button from the mail sent by Zendesk.
Once you have done that, a new window will open where Zendesk will ask you to get started. Click on the get started button.
Now Zendesk will showcase what all things you can do with Zendesk and its top features. Below are the Zendesk’s top features:
Ticketing system
Messaging and live chat
Integrated voice software
Once you have checked what all things you can do with Zendesk, click on the next button.
Well, now Zendesk wants you to get familiar with their platform. So they will ask you need a tour to see how things work on Zendesk. I would suggest you take a tour if you are using Zendesk for the very first time.
For now, we will skip the tour part and click on skip tour and go to set up.
Now you’ll be taken to your Zendesk dashboard where you’ll be able to manage your tickets and set up your account.
That’s it. You have registered a free Zendesk account and you are all set for a great CRM.
Zendesk Login
To login to Zendesk go to the homepage of Zendesk and in there you’ll a sign-in button just above the primary menu. The font size of the text is small so we have shown it in red in the image below.
Now you will be asked whether you want to sign in to Zendesk or create a new account. Click on sign in button to continue.
Now enter your email id and password that you used during Zendesk signup to login to Zendesk. Click on sign-in to continue.
Done. You are now logged in to your Zendesk account and you’ll be taken to your dashboard.
How to Recover and Reset Zendesk Login Credentials?
If you ever forget Zendesk login password then there is a easy way to recover it. Lets see how to recover it.
In the login page of Zendesk you will find forgot my password just below the sign in button as shown below. Click on it.
Now enter the email id that you used to sign up for Zendesk and Zendesk will send a mail to your email id to reset your Zendesk login password. Sometimes Zendesk’s mail may land on spam folder as well so make sure you do check there as well.
Now you must relieve a mail from Zendesk just like shown below where youll be given a link to reset your Zendesk login password.
Click on the link sent by Zendesk and a new tab will open where you will be able to apply your new Zendesk password. Once you have entered the new Zendesk password, click on change password.
That is it. You have finally changed and reset your Zendesk login password and from now you will be able to login with your new Zendesk login password.
Features of Zendesk
Here are some of the key features that Zendesk offers:
Ticket Management
One of the key features is ticket management, which allows businesses to keep track of all the customer inquiries and requests coming in through different channels, like email, phone, chat, and more.
Multichannel Support
With Zendesk’s multichannel support, businesses can communicate with their customers through a variety of channels, like live chat, phone, email, and social media. This way, customers can reach out to the business in their preferred method of communication.
Self-Service Options
Zendesk offers a knowledge base and online community forums where customers can find answers to common questions and issues on their own. This helps reduce the workload on customer service teams and allows them to focus on more complex issues.
Integrations
Zendesk also integrates with a ton of different business tools and services, like CRM systems, e-commerce platforms, and project management tools. This allows businesses to manage all of their customer interactions in one central location.
Customization
Zendesk is highly customizable, so businesses can tailor the look and feel of their customer service portal to their specific needs and preferences. All in all, Zendesk is the ultimate customer service powerhouse!
Benefits of Using Zendesk
There are several benefits to using Zendesk for customer service:
Improved Efficiency
By centralizing all customer interactions in one place and providing self-service options, Zendesk helps businesses resolve issues more efficiently and reduce the workload on their customer service teams.
Improved Customer Satisfaction
By offering multichannel support and personalized experiences, Zendesk helps businesses provide a better customer experience, which can lead to increased customer satisfaction.
Increased Sales
By resolving customer issues quickly and efficiently, businesses can improve customer loyalty and increase the likelihood of repeat purchases.
Cost Savings
And let’s not forget about the cost savings. By automating some customer service tasks and reducing the need for manual labor, you’ll be saving money left and right. It’s a win-win for everyone!
Thoughts About Zendesk
Organization and versatility is what make Zendesk the best CX software out there. With Zendesk you can speed up your tasks and too very efficiently.
I would suggest Zendesk is a one stop solution for all your ticket management problems and if you are thinking to invest in a solution for better customer service then Zendesk is all the way to go! If you haven’t yet used Zendesk for your business then it’s time to check out this great tool.
Read: How To Create MailChimp Account?
FAQS
When was zendesk founded?
Zendesk was founded way back in the year 2007!
Who are the people who founded zendesk platform?
There are 3 people who founded zendesk and their names are Mikkel Svane, Alexander Aghassipour, Morten Primdahl.
Where is Zendesk Headquarters located?
Zendesk headquarters are located in San Francisco, California.
Who is the parent company of zendesk?
Zendesk was acquired recently by Hellman & Friedman in 2022 and hence it is the parent company!
Is Zendesk free?
No, zendesk isn’t free but they do offer free trial though!
Can Zendesk be trusted?
Yes, thousands of people are making use of zendesk and it is a trusted platform and safe!
